By Dan Aharon, Product Manager for Cloud AI
From chatbots to IoT devices, conversational apps provide a richer and more natural experience for users. Dialogflow (formerly API.AI) was created for exactly that purpose — to help developers build interfaces that offer engaging, personal interactions.
We’ve seen hundreds of thousands of developers use Dialogflow to create conversational apps for customer service, commerce, productivity, IoT devices and more. Developers have consistently asked us to add enterprise capabilities, which is why today we’re announcing the beta release of Dialogflow Enterprise Edition. The enterprise edition expands on all the benefits of Dialogflow, offering greater flexibility and support to meet the needs of large-scale businesses. In addition, we’re also announcing speech integration within Dialogflow, enabling developers to build rich voice-based applications.
Here’s a little more on what Dialogflow offers:
Dialogflow Enterprise Edition also offers:
Companies such as Uniqlo, PolicyBazaar and Strayer University have already used Dialogflow to design and deploy conversational experiences.
UNIQLO is a modern Japanese retailer that operates nearly 1,900 stores worldwide. The company integrated a chatbot into its mobile app to provide quick, relevant answers to a range of customer questions, regardless of whether customers are shopping online or in-store. This makes the shopping experience easier and more enjoyable. Since deploying the chatbot, 40% of users have interacted with it on a weekly basis.
“Our shopping chatbot was developed using Dialogflow to offer a new type of shopping experience through a messaging interface, with responses continually being improved through machine learning. Going forward, we’re also looking to expand the functionality to include voice recognition and multiple languages.”
— Shinya Matsuyama, Director of Global Digital Commerce, Uniqlo
PolicyBazaar is the leading insurance marketplace in India, founded in the year 2008, with the purpose of educating consumers, enabling easy comparisons and purchasing insurance products. The company today hosts over 80 million visitors yearly, and records nearly 150,000 transactions a month.
Using Dialogflow Enterprise Edition, PolicyBazaar created and deployed a conversational assisted chatbot, PBee, to better serve its visitors and transform the way customers purchase insurance online. The company has been using the logging and training module to track top customer requests and improve fulfillment capabilities. In just a few months, PBee now handles over 60% of customer queries over chat, resulting in faster fulfillment of requests from its users.
Since deploying the chatbot, the company has seen a five-fold increase in customers using their chat interface for auto insurance, and chat now contributes to 40% of the company’s auto insurance sales.
“Dialogflow is by far the best platform for text-based conversational chatbots. With it, we derive all the benefits of machine learning without restrictions on the frontend. Through our chatbot, we are now closing over 13,000 sales totaling a premium of nearly $2 million (USD) every month and growing at a 30% month-over-month rate.”
— Ashish Gupta, CTO & CPO, Policybazaar.com
For more on the differences between the standard and the enterprise editions of Dialogflow, we recommend reading our documentation.
We look forward to seeing what you’ll build during our public beta. To learn more about Dialogflow Enterprise Edition, visit our product page.